1.Are there any customs fees?
You will not be charged any customs fees by selecting our flat mail rate. However, by choosing express shipping, you may be charged customs fees due to strict customs inspections. Please note: We will only pay for the customs fees generated by flat mail. If you select express shipping, you will be charged for any customs fees.
2.Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
3.What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.
4.Is it safe to place an order on the internet?
Special-Name-Necklace uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and McAfee SECURE – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
5.What methods of payment do you accept?
We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.
6.What is your refund policy?
Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to shoe on your credit card or PayPal account depends on the policies of these institutions.
7.My payment failed.
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.